Frequently Asked Questions
Who is Goldmind Focus for?

How do I take it?

Is it stimulant‑free?

When will I notice effects?

Shipping, returns, and refunds

Returns & Refunds
For safety reasons, we do not accept returns of ingestible products once they have left our facility. Dietary supplements are sealed for consumer protection; returned product cannot be verified as untampered and cannot be resold. This protects all customers.

We will make it right if we made a mistake.
We’ll replace or refund orders that arrive damaged, defective, or incorrect.

• Damaged/defective/incorrect items: Contact us at support@getgoldmind.com within 7 days of delivery with your order number and photos. We’ll approve a replacement or refund and (if applicable) provide a prepaid return label. Please do not discard items until we respond.

• Lost packages: If tracking shows no movement for 10 days (US) or 20 days (international), email us and we’ll investigate and replace/refund as appropriate.

• Cancellations: You can cancel before your order ships for a full refund.

• Subscriptions: Manage or cancel anytime from your account or by emailing support. Changes must be made before the next charge date.

• Final sale: Opened or used products, and any items marked Final Sale, are not eligible for return.

Refunds go to the original payment method. Original shipping fees are non-refundable unless we were at fault. This policy does not limit rights you may have under applicable consumer law.

Why we don’t accept returns of supplements
Returned ingestibles cannot be guaranteed safe (tamper risk, storage conditions, chain of custody). We prioritize customer safety and product integrity over restocking.

Return label process (our internal SOP):

• Approve case in help desk → generate label via Shippo (or your 3PL portal) → send to customer.

• In Shopify Orders → Return, select Do not restock (consumable), note “Dispose on receipt”.

• When the item arrives, quarantine & destroy (do not return to inventory).

• Issue refund/replacement; attach photos/notes to the order timeline.