Refund policy

30-Day First-Carton Money-Back Guarantee

Try Goldmind:Focus risk-free for 30 days after delivery. If you're not satisfied with your first carton for any reason, email support@getgoldmind.com within 30 days of delivery and we will refund your first carton in full. No return is required. Limit one first-carton guarantee per customer.

A first-carton refund includes the amount paid for that carton, applicable sales tax, and any standard shipping charge paid on the order.

If your first carton was purchased through a subscription, requesting a refund under this guarantee will also cancel future subscription shipments unless you ask us to keep the subscription active.

Returns

Because Goldmind:Focus is an ingestible product, we do not accept physical returns once an order has shipped. The first-carton guarantee above does not require a return.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@getgoldmind.com with your order number and a photo of the issue. If the issue is verified, we will send a replacement or issue a refund.

Lost packages

If your package is lost in transit, contact us and we will work with the carrier to resolve it.

Other refunds

Except for the 30-day first-carton guarantee and the damaged, defective, incorrect, or lost-order situations described above, we do not offer refunds for orders delivered correctly and in good condition.

Refund processing

Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear. Your bank or credit card company may require additional processing time. If more than 15 business days have passed since we approved your refund, contact support@getgoldmind.com.